Helpdesk and IT Support
Your team calls or emails us when something is not working. We respond within SLA, resolve the issue, and track everything to a ticket. No more chasing a technician.
Managed IT ยท Richmond, BC
IT Support for Richmond Businesses
Hexafusion supports businesses throughout Richmond, from City Centre and Steveston Village to the Sea Island / YVR corridor and Richmond's extensive industrial zones. We provide flat-rate managed IT, cybersecurity, Microsoft 365, and on-site support tailored to Richmond's diverse business community.
On-Site Response
On-site support across Richmond typically within 1-2 hours.
Remote Monitoring
24/7 proactive monitoring for all clients
Helpdesk Response
Critical issues: 1 hour. Standard: 1 business day.
Coverage Areas
City Centre, Steveston, Sea Island / YVR, Bridgeport, East Richmond industrial, South Arm, and Garden City
What We Provide in Richmond
All services are available to Richmond clients on a flat monthly rate. No hourly billing, no surprise invoices.
24/7 Monitoring and Alerting
Our systems watch your servers, workstations, and network devices around the clock. Issues are flagged and addressed before they affect your business.
Cybersecurity and Endpoint Protection
EDR on all devices, managed firewall, email security (DMARC, DKIM, SPF, anti-phishing), MFA deployment, and regular security reviews.
Microsoft 365 and Google Workspace
Full administration of your email, SharePoint, OneDrive, Teams, and Entra ID environment. Migrations, licensing, and day-to-day support included.
Backup and Disaster Recovery
Managed backups with documented retention policies and quarterly restore testing. You will know your data is actually recoverable before you need it.
On-Site Support and Projects
Network infrastructure, server room work, office moves, new hardware deployment, and any project that needs someone physically on-site in Richmond.
Industries We Serve in Richmond
Richmond businesses often support multilingual teams and operate extended hours. We have experience with diverse business environments and work with clients who need flexible support windows and bilingual-friendly service coordination.
Import, Export, and Logistics
Businesses operating near YVR and Bridgeport with complex inventory, communication, and compliance requirements.
Hospitality and Food and Beverage
Richmond's restaurant industry and food manufacturers with point-of-sale, connectivity, and operational IT needs.
Manufacturing and Warehousing
Industrial businesses in East Richmond and Bridgeport needing stable networks and server support.
Professional Services
Accounting, legal, and consulting practices in City Centre and commercial areas.
Healthcare Clinics
Medical and dental clinics serving Richmond's large residential population.
Retail
Retail businesses in City Centre, Aberdeen, and along No. 3 Road.
Why Richmond businesses choose Hexafusion
- Local team. We are based in Metro Vancouver and can be on-site when it matters.
- Flat-rate pricing. One monthly rate that covers everything in scope. No surprise invoices for regular support.
- Documented environment. Within 30 days of onboarding, your full environment is documented. That documentation is yours to keep.
- Real SLAs. We commit to response times in writing. Critical issues within 1 hour. Everything else within agreed timeframes.
- Security included. EDR, managed firewall, and email security are standard, not add-ons.
- Transparent offboarding. If you ever leave, we give you 30 days of transition support and hand over everything cleanly.
We also serve: See all service areas →
Get a quote for your Richmond business
Tell us about your team and environment. We respond within one business day with a custom flat-rate quote.
Response & resolution times for Richmond businesses
Initial ticket response
Within 15 minutes
Every ticket acknowledged by a real engineer within 15 minutes during coverage hours. Not an autoresponder.
Emergency on-site (Richmond)
Within 1 hour 30 minutes
Drive time from our downtown Vancouver office (250-997 Seymour St). Most issues are resolved remotely in minutes without a site visit.
Resolution (Professional & Enterprise)
Same day
Where Hexafusion manages your network infrastructure, issues are resolved within the same business day, barring force-majeure events.
Remote support
Immediate
Most business-hours incidents are handled start to finish through secure remote access, no travel needed.
Response time (15 minutes) applies to all plans during contracted coverage hours. Emergency on-site windows are targets, not guarantees, and depend on traffic, weather, and bridge conditions. Resolution time varies by the nature of the issue and your plan tier. Same-day resolution applies to Professional and Enterprise clients where Hexafusion manages the network infrastructure and the issue is within our scope. Vendor escalations, hardware RMAs, carrier outages, and other third-party dependencies can extend resolution. Force-majeure events (natural disasters, wide-scale internet or power outages, declared emergencies) are handled on a best-effort basis.